FAQ's

FAQ's

Section How long will my order take to ship to me

We ask that you anticipate 6 to 8 business days for standard ground shipping. Orders to Alaska, Hawaii, Puerto Rico and US Virgin Islands take 5 to 11 business days. We do not ship outside the U.S..

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover credit cards or debit cards, Afterpay and PayPal.

Can I make changes to my order once it has been placed?

Unfortunately, no. Once an order has been placed, and you have received your confirmation email, we are unable to make changes to items on the order or order details. Once an order has begun processing for shipment, any changes must be initiated and facilitated via return or exchange. Please reference our return policy for more information. For more information on returns click here

I entered the code for a Gift with Purchase, but the gift isn’t displaying on the confirmation email Will I receive the gift?

When the promo code is entered at checkout, the bonus gift will automatically be added to your shipment. If you do not see the free gift with purchase on your order confirmation please feel free to reach out to mates@butterlondon.com

Questions about shipping?
What is 8-free nail polish?

8-free means our lacquers do not contain 8 nasty ingredients. We do not add Formaldehyde, Formaldehyde Resin, DBP, Toluene, Camphor, Ethyl Tosylamide, Xylene, or TPHP to any of our nail product formulas.

Do you test on animals?

We do not, nor do our vendors, test any of our products on animals.

Do you have a discount or samples?

We do not offer a professional makeup artist discount or samples.

What does “fashion size” mean?

Fashion size nail lacquers are 6 ml, smaller than full size (11 ml).

My lacquer thickened. Help!

Our lacquers are formulated with a high content of solids for high coverage and color payoff. Generally after 1 year, the lacquer will naturally start to thicken.

When is the next new product coming out?

We launch new products throughout the year–sign up for your email address to get the latest updates.

What products are vegan?

The vegan-friendly products below do not contain ingredients derived from animals:.

  • Patent Shine 10X™ Nail Lacquer (Look for the silver caps), Hardwear Shine UV Topcoat
  • Glazen Eye Gloss, Plush Rush Satin Matte Lipstick, Sheer Wisdom Lush Lip Oil and Sheer Wisdom Serum Shadow
  • Matte Liquid Eyeliner, ICONOCLAST™ Liner, and most Eye Pencils (*Inky Six & Indigo Punk are not vegan)

The following are not vegan:

  • Trend Lacquers (Look for black or gold caps)
  • Plush Rush Lip Gloss, Plush Rush Lipsticks
  • Horse Power Nail Rescue Basecoat, QuickFix Moisturizing Cuticle Balm, Scrubbers 2-in-1 Prep & Remover Wipes
  • All mascaras, Glazen Lustrous Liner in Magnetic, Eye Pencils in Inky Six and Indigo Punk
What products are gluten-free? (do not contain ingredients derived from wheat, barley, or rye
Nail Lacquers and Treatments:
  • All nail lacquers
  • All topcoats, basecoats, and nail treatments, including Sheer Wisdom Nail Tinted Moisturizer, P.D. Quick Dry Conditioning Drops, and QuickFix Moisturizing Cuticle Balm
Eye, Blush & Bronzer:
  • Glazen Eye Gloss, Double Decker Lashes Mascara, Oh My, How High! Lengthening Mascara, Eye Pencils, Glazen Lustrous Liner, Matte Liquid Eyeliner, ICONOCLAST™ Infinite Lacquer Liner, Sheer Wisdom Serum Shadow, ShadowClutch Palette, ShadowClutch Wardrobe Duos
Lip:
  • Plush Rush Lip Gloss, Plush Rush Lipstick, Plush Rush Satin Matte Lipstick, Sheer Wisdom Lush Lip Oil, LIPPY Liquid Lipstick, Moisture Matte Lipstick, and Bloody Brilliant™ Lip Crayon
  • Plush Rush Lip Gloss, Plush Rush Lipstick, Plush Rush Satin Matte Lipstick, Sheer Wisdom Lush Lip Oil, LIPPY Liquid Lipstick, Moisture Matte Lipstick, and Bloody Brilliant™ Lip Crayon

Please note: These items may have been produced on equipment that has filled products containing gluten. If you have questions or concerns, we recommend consulting a physician.